PC Access 60-Day Media Warranty

Fidelity National Information Solutions prides itself on providing quality software products to its valued customers. We maintain strict quality control standards but realize some software packages may be received by our customers damaged or with defects.

Damaged product is defined as an abnormality in the physical appearance of the media preventing customers from using. Defective product is defined as an internal fault possibly due to problems in duplication preventing customers from installing. Damaged or defective is not defined as mishandling by the customer, virus infection, or hard drive mishaps (related to network versions only).

Customers that suspect they have damaged or defective media, within 60 days of initial shipment, are asked to contact technical support (1-800-347-6367). Our technical support reps will walk through several steps to determine the cause of the defect. If appropriate, customers will be instructed to send the media to Fidelity National Information Solutions for further testing as well as how replacement media will be received. Every attempt will be made to determine and communicate the outcome of the analysis to the customer.

For product determined to be damaged or defective by Fidelity National Information Solutions technical support staff, we will replace a "like" product, free of charge, within 60 days of initial shipment. A "like" product is defined as a product version match. As an example, if version 4.2 is returned AND we have 4.2 in stock, we will send 4.2. We would not send 4.3. Further, if we don't have version 4.2 in stock (or are no longer distributing it), we will send 4.3.

For those instances where the product is not damaged or defective we will do everything we can to ensure customer satisfaction to include (1) working with customers on non-product related issues such as disabling anti-virus software or hardware upgrades; (2) instructing customers on how to download disks #2 through #5 off our web site; or (3) providing replacement product at a cost of $49, for the current shipping version, only.

If the media in question is from a version or versions behind the current shipping version, we will contact the customer to determine if they want the original media shipped back to them or an upgrade to the current shipping version for the published list price of an upgrade. If they should choose the upgrade, we will include in the shipment their original disk #1, the serialization disk.

Fidelity National Information Solutions does not exchange product versions free of charge, unless the media is found to be damaged or defective (as per what has been outlined above). We will not accept past versions of product in exchange for the current shipping version. If there is an existing trade-in program for that product, we will accommodate the request. If not, a customer can purchase a full install of the version they've requested. Occasionally, we will offer a certain number of packages of past versions of product for new versions but on a limited time-only basis.

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